City Broadband Residential
What are the available plans for City Broadband Residential?
| Package | 100Mbps | 500Mbps | 1Gbps |
| Retail Price | RM99 | RM139 | RM199 |
| Package Included | 1 Dynamic Private IP Optical Network Unit (ONU) Wifi Router |
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| Contract Term | 12 months or 24 months | ||
How do I subscribe to City Broadband plan?
You may subscribe online here or via our authorised dealer. For more details, contact our Careline at 1300-38-8000 or email us at customerservice@allo.my
Can I subscribe to additional Voice Home Plan services?
Yes, you may add on Voice Home Plan at RM 20/month, and you will get 1 Voice Line and 1 DECT phone. The call rates would be RM0.08sen/minute with low IDD call rates.
What documents are required for City Broadband subscription?
You will need to prepare your MyKad if you're a Malaysian and passport if you're Non-Malaysian.
I am a Non-Malaysian, and I want to subscribe to City Broadband. Do I need to pay an additional deposit?
Yes, for Non-Malaysian, you will be required to pay a RM300 deposit for City Broadband 24-month's residential plan. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.
For 12-month contract term on our residential plan, please refer to the table below:
| One-time charge | RM300* |
| Deposit | RM300 |
| Home Voice Plan | RM100** |
| Total Upfront Payment need to pay prior installation | RM400 |
*One-time charge will supersede deposit charges, but it is not refundable.
**Only applicable for those who opt-in our voice plan.
Can I upgrade or downgrade my subscription prior to my installation?
Yes, you may contact our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance. Any plan modification is subject to the new subscription plan fee.
How long does it take for Allo to process my order submission?
We will proceed with your order within five (5) working days upon email verification from your end. Please be sure to verify your email once you have submitted your application. For any enquiries, please call our Careline at 1300-38-8000 or email us at customerservice@allo.my.
Can I transfer my subscription to another person?
Please contact our Careline at 1300-38-8000 for more information.
Do I need to recontract when I upgrade my City Broadband residential plan?
No recontract applies if you upgrade your City Broadband residential plan. If you are still within your contact term, you will need to serve your remaining months left.
Can I downgrade my existing plan?
Yes, you may downgrade your plan, but it will be subjected to a recontract if you are still within contract. You will need to serve another 12 months or 24 months contract subject to your initial contract with Allo.
Can I terminate my service at any time?
Yes, you may terminate at any time, but an early termination fee of RM500 will be charged if you terminate within the contract period. You will also need to return the equipment (ONT and Router Gateway) if your contract within 1st 12 months.
How do I terminate my subscription?
Contact 1300-38-8000 or email to customerservice@allo.my..
How long does it take for City Broadband to terminate my subscription?
It will take up to 30 working days to proceed with your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.