FAQ – Pakej Rahmah Allo – City Broadband

Pakej Rahmah Allo

FREQUENT ASKED QUESTIONs (FAQs)

What is Pakej Rahmah Allo?

What is the package offered for Pakej Rahmah Allo?

Details of the package is as follows:

Package Name	Pakej Rahmah Allo
Plan Speed	100Mbps
Plan Price	RM69.00 / month*
Contract Period	24 months

*subject to 6% Service Tax.

When will Pakej Rahmah Allo be available?

Is the Pakej Rahmah Allo available nationwide?

How do I subscribe Pakej Rahmah Allo?

Who is eligible to subscribe to Pakej Rahmah Allo package?

The Pakej Rahmah Allo is eligible for all Malaysians, who are categorised as below:

Malaysian Citizen 60 years and above
Malaysian Citizen with disabilities (OKU)
Malaysian Citizen under B40 category
Veteran Army, Police, Agensi Penguatkuasaan Maritim Malaysia (APMM)

All new and existing customers in the above category are eligible to subscribe. However, each customer is eligible to subscribe only one (1) Pakej Rahmah Allo.

What documents do I need to provide for the registration?

During registration, you will be asked to provide the following documents:

Category	Documents
B40 category	Valid MyKad (registered under B40 income group)
Senior Citizen (60 years and above)	Valid MyKad
OKU	Valid OKU card and MyKad
Veteran (Police, Army & APMM)	Valid Police or Tentera retiree ID and MyKad

It is compulsory for you to submit at least one (1) of the above documents to be eligible for Pakej Rahmah Allo. Only approved application will be process for the service installation.

Got A Question?

Pakej Rahmah Allo

What is Pakej Rahmah Allo?

What is the package offered for Pakej Rahmah Allo?

When will Pakej Rahmah Allo be available?

Is the Pakej Rahmah Allo available nationwide?

How do I subscribe Pakej Rahmah Allo?

Who is eligible to subscribe to Pakej Rahmah Allo package?

What documents do I need to provide for the registration?

How can I check my eligibility of B40 income group?

Can I appeal and request a review if I am not eligible in B40 income group?

Can foreigners apply for City Broadband Pakej Rahmah Allo?

Is there a contract period for Pakej Rahmah Allo?

I am Allo's existing subscriber. Can I switch to Pakej Rahmah Allo?

Can I upgrade my plan after subscribing to Pakej Rahmah Allo?

If I moved and relocated my service, do I still get to enjoy the Pakej Rahmah Allo?

If I transfer the ownership of my account, does the Pakej Rahmah Allo still valid?

Can I enjoy other promotions/offers at the same time?

Can I add on Voice Plan to this package?

If I have any further enquiries or need further assistance, who should I reach out to?

I'm an existing customer eligible to switch to Pakej Rahmah, am I entitled to receive a new router?