Got A Question?

Please do some basic guide, as stated below:

1. You may restart your device and perform a speed test here.

2. Please perform the speed test via LAN cable for three times, connected to your router port.

3. If you don’t have any LAN cable, please perform the speed test using WiFi frequencies 2.4ghz and 5ghz. For your information, the attainable speed might be lesser by using WiFi because this wireless fidelity (WiFi) acting as waves broadcasted slightly downwards and weaken by distance.

4. Open your command prompt on your laptop and type this:

• Ping 192.168.0.1
• Ping 192.168.1.1
• Ping 8.8.8.8
• Ping 127.0.0.1
• Tracert www.youtube.com, or you may search for any website that you are experiencing an intermittent or frequent disconnection

If it persists, you may contact our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance.