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All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
Yes, except for DECT phone. you may refer to the table below:
| Device | Warranty period | |
| Optical Network Unit (ONU) | 1 year warranty | |
| WiFi Router | 2 years warranty | |
| DECT Phone | No warranty | |
*Warranty will void if the damage or loss is due to the customer’s negligence. Allo will replace with a new device with additional charges.
The WiFi 6 router is provided free of charge with all new installations for all plans.
Customer can purchase 1 Easy Mesh Node for RM299 RM249 only by contact Allo careline team at 1300 8000 or email to customerservice@allo.my.